Privacy Policy

1. Who we are

Pocket School Pro is operated by [Legal entity name], registered at [registered address], [country]. You can reach our privacy contact at info.pocketschoolpro@proagrisa.co.za.

2. Information we collect

We collect only what we need to run the tutoring service and your subscription.

• Account information: name, email address and country supplied at sign-up.
• Homework content: photos and questions you submit to the tutor, plus the explanations returned to you.
• Subscription information: plan, billing status and payment references from our payment providers. We do not store full card numbers.
• Usage information: session counts, credit usage, device and browser information, and analytics events (only where you have accepted analytics cookies).

3. How we use your information

We use personal information to:

• Provide step-by-step tutoring responses to the homework you submit.
• Manage your subscription, credits and daily allowances.
• Keep the service secure and prevent abuse.
• Improve teaching quality and product performance.
• Send service messages about your account. [Insert marketing preferences wording if applicable.]

4. Legal bases

Where required by law, we rely on the performance of our contract with you (providing the tutoring service), our legitimate interests (security and improvement), your consent (analytics cookies and any marketing), and legal obligations (tax and accounting records). [Adjust for your jurisdiction.]

5. Sharing and processors

We do not sell personal information. We share it only with service providers who help us operate:

• Hosting and database infrastructure: [Insert provider].
• AI model processing for homework explanations: [Insert provider].
• Payment processing: PayPal, Yoco and PayFast.
• Analytics: Google Analytics (only after cookie consent).

6. Children and school accounts

Pocket School Pro is designed for learners. Where a learner is under the age of [insert age] in their country, a parent, guardian or school must create and manage the account and provide consent. Schools using institutional plans are responsible for obtaining consent from parents or guardians of enrolled learners.

7. Retention

We keep account and billing records for [insert period]. Homework threads and images are retained until you delete them or until [insert period] after your subscription ends. [Confirm your actual retention periods.]

8. Your rights

Depending on where you live, you may request access to, correction of, deletion of, or a copy of your personal information, and you may object to or restrict certain processing. Email info.pocketschoolpro@proagrisa.co.za and we will respond within [insert period].

9. Security

We use access controls, encrypted connections and per-user database rules so that learners can only reach their own homework and account data. No online service can promise absolute security. [Add any further measures you actually operate.]

10. Changes to this policy

We will post any changes on this page and update the date above. Material changes will also be communicated by email or in the app.